METALCLAY-SHOP.COM dispatches orders worldwide.

Please note that for deliveries outside the EU, we use DHL Express or FedEx. Additional costs will apply which are not included in the purchase price or the delivery charges.

These include in particular, import VAT, customs duties and any clearance and handling fees. These costs are determined by respective destination country or the relevant authorities and delivery service providers there, and are to be borne by the customer.

Please check the applicable import regulations and any additional costs in your country before placing your order.

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Swiss customers can choose a different address near the border in France/Germany or use a service like grenzpaket.ch, colisexpat.com etc. Please ask the forwarding service to add an insurance on your parcel because our insurance ends here.

IMPORTANT: The invoice address MUST be your home address. Any modification after placing the order is impossible. Please pay your order by Stipe or bank wire. Any additional fees for Paypal payments will be incoiced separetely after the order.

Any return of items (warranty or repair) sent to Swiss customers have to be shipped from an address in France or Germany. METALCLAY-SHOP.COM does not pay any customs or related fees.